Returns & Refunds

You have 30 calendar days from the date your package is delivered to request a return on eligible items. If 30 days have passed since delivery, we are unfortunately unable to offer a refund or exchange, though we will always take a look and tell you honestly what we can do.

Every return request is answered by a person, usually within one business day. Our aim is a fair, straightforward resolution — not a maze.

To be eligible for a return, an item must be in the same condition in which you received it — unworn and unwashed, free from odors, stains, pet hair, and smoke, with any tags or Ever Horizon labels still attached, and returned in or with its original Pirate Box packaging where practical.

Because most of our garments are rescued secondhand pieces, gentle honest wear present at the time of delivery is expected and is not a defect. Where a garment arrives in materially worse condition than described or photographed, it is fully returnable and we cover the return shipping.

• Returnable: unworn apparel, outerwear, and accessories within 30 days of delivery.
• Returnable: any item that arrives damaged, faulty, or not as described.
• Returnable: any item we shipped in error.
• Not returnable: worn, washed, altered, or damaged-after-delivery items.
• Not returnable: earrings and other pierced jewelry, and face coverings, for hygiene reasons.
• Not returnable: items marked "final sale" on the product page at the time of purchase.

Curated and mystery boxes are returnable within the same 30-day window provided the box is returned complete and all garments meet the condition requirements above. Partial returns of a curated box are accepted at our discretion; where a box was priced as a bundle, a partial return is refunded at the proportional bundle value rather than the individual retail price.

The specific contents of a curated box are chosen by our crew within the size and category you selected. Receiving a style you did not personally pick is not a fault, but it is still covered by the standard 30-day return window.

Starting a return takes about two minutes:

• Contact us at crew@everhorizon.us or call 859-707-9440 within 30 days of delivery.
• Give us your order number, the items you wish to return, and a short note on the reason. Photographs help enormously for damaged or misdescribed items.
• We will confirm eligibility and send you return instructions and the return address in writing.
• Pack the items securely and send them back, keeping your tracking number until the refund lands.

Please do not send an item back before contacting us — unannounced returns can be delayed or mislaid. Once your return is approved, ship it to:

Ever Horizon LLC, Returns Department, 121 Dewey Dr STE E, Nicholasville, KY 40356, United States

Where an item is damaged, faulty, misdescribed, or shipped in error, Ever Horizon covers return shipping in full and we will provide a prepaid label.

For change-of-mind returns — the fit, the color, or simply a change of course — return shipping is the customer's responsibility. We charge no restocking fee of any kind. Original outbound shipping charges are non-refundable on change-of-mind returns, but are refunded in full where the return is our fault.

Once your return reaches us, we inspect it within 2 business days and email you the outcome. Approved refunds are issued within 3 business days of inspection to the original payment method used at checkout.

After we issue a refund, your bank or card issuer typically takes a further 3 to 10 business days to post the funds to your statement. That final step is controlled by your issuer rather than by us. If more than 10 business days have passed since our refund confirmation and you still see nothing, contact us and we will supply the refund reference so your bank can trace it.

Refunds are made in the original currency and to the original payment method. We cannot refund to a different card or account.

Because our stock is largely one-of-a-kind, we generally cannot hold a direct swap. The fastest route to a different size or piece is to return the original item for a refund and place a new order for the item you want, so that the piece you want is secured before someone else claims it. If you would prefer a genuine exchange and the item is still available, tell us and we will arrange it where we can.

Please inspect your Pirate Box on arrival. If anything is damaged in transit, faulty, or not what you ordered, contact us within 7 days of delivery with your order number and photographs of the item and the packaging. We will arrange a free return and either a replacement, where one is available, or a full refund including all shipping charges. This does not affect your statutory rights.

You can cancel an order for a full refund at any time before it is dispatched — just contact us with your order number. Because we pack quickly, orders placed and cancelled on the same day are usually caught in time. Once the package has left our facility, the standard 30-day return process applies instead.

If tracking shows your package as delivered but you have not received it, please check with neighbors and your building's mail area first, then contact us within 14 days. We will open a carrier trace and work with you in good faith to reach a fair resolution, which may include a replacement or a refund.

Packages returned to us as undeliverable because of an incorrect or incomplete address can be reshipped once you confirm the correct address and pay the reshipping cost, or refunded less the original outbound shipping.

Call us on 859-707-9440 or write to crew@everhorizon.us. We would far rather sort a problem out directly than have you file a dispute with your bank — and in our experience, it is quicker for you too.